workplace – Page 2

Low-wage service workers are facing new emotional hazards in the workplace during COVID-19

2Apr

By THEIRL1ADMIN01No Comments

WORK

Low-wage service workers are facing new emotional hazards in the workplace during COVID-19

The big idea Low-wage service workers increasingly are facing new physical and emotional hazards in the workplace as a result of the coronavirus pandemic, according to interviews with workers we conducted in April. We found that in addition to being afraid and anxious about their own health and possible exposure to COVID-19 while working, these employees said dealing with unpredictable customer emotions was taking an additional toll. The workers we spoke with reported that interactions with customers were becoming emotionally charged over issues such as mask requirements and other safety guidelines. Workers of color said they were experiencing increased racial harassment. Exposure to these emotional hazards was widespread among the workers we interviewed and was also spilling over into t...

This female in tech is changing the way businesses view workplace communication

Females in the tech industry are still a minority, but for one woman, she is paving the way with solutions for workplace communication and standing up for women in tech. Although “females in tech” is a phrase commonly used to reference the low number of women in STEM fields, “males in tech” is rarely used as they make up the majority. Females will no longer be pushed aside in board meetings — instead they show up to have their opinions heard and valued. For Saumya Bhutnager, she’s the epitome of strong and successful females in tech. Bhutnager positions herself independently from others in career by standing out instead of blending in and holding true to her values. She doesn’t ask for praise in her work, but hopes to make a difference. Her company, InvolveSoft, is a workplace commun...

Why Does White Fragility Show Up at Workplace Diversity Trainings?

One way that whites protect their positions when challenged on race is to invoke the discourse of self-defense. As a former professor and current facilitator and consultant, I am in a position to give white people feedback on how their unintentional racism is manifesting itself. In this position, I have observed countless enactments of white fragility. One of the most common is outrage: “How dare you suggest that I could have said or done something racist?” Although these are unpleasant moments for me, they are also rather amusing. The reason I’m there in the first place is because I have been hired specifically to do that; I have been asked to help the members of the organization understand why their workplace continues to remain white, why they are having so much trouble recrui...