NAACP says American Airlines has made progress, but travel advisory remains
NAACP officials said Monday they are pleased that American Airlines is addressing concerns the civil rights organization raised about the airline’s treatment of African-American passengers, but it’s not ready to drop the travel advisory it issued in October.
American announced last week, that it would take several steps to address concerns raised by the NAACP and other activists, including conducting a review of its hiring, training and career development policies to determine if improvements can be made. In January, executives said, American will offer additional anti-discrimination and implicit bias training to all its employees.
In addition, American will overhaul how it handles customer complaints of discrimination, with the goal of responding to concerns within 48-hours of a compla...