Videoconferencing keeps people connected while the coronavirus keeps them inside – but privacy and security are far from perfect
If, before COVID-19, you were concerned about all the data that technology companies had about you, just wait. As stay-at-home orders push more professional and social activities online, it’s becoming harder to remain in control.
Look no further than Zoom, which suffered dual security and privacy crises in the past few weeks. Lawsuits alleging data sharing violations and hackers have descended on the software, which has led Google and school districts to ban Zoom for professional use.
I’m a researcher who investigates how these concerns affect the use of online platforms. The first thing to understand is that privacy and security are two different things, and they have different consequences for using videoconferencing platforms.
Privacy versus security
Privacy refers to individuals’ uni...