payment

Asking customers to leave specific tip amounts before food is delivered or provided prompts larger gratuities but also leads to lower satisfaction – especially if the payment page design is crowded, I found in new research I co-authored. My colleagues and I conducted three studies and a survey to explore how consumers are responding to the use of tip suggestions on digital payment devices. All participants for the study were recruited via the crowdsourcing website Mechanical Turk and were required to have eaten out or experienced a similar service in the past 12 months and left a tip. Study participants were shown either a payment interface with suggested tip amounts or simply an optional box. Fan, Wu, Liu (2022) In our first study, we asked 134 people to imagine themselves ordering a lar...

Visa and Mastercard are reportedly concerned with the regulatory scrutiny into Facebook's digital currency. Four payments companies that have joined Facebook Inc. as founding members of the Libra Association are wavering over whether to officially sign on to the cryptocurrency project, according to people familiar with the matter. Visa Inc., Mastercard Inc., PayPal Holdings Inc. and Stripe Inc. are undecided about formally signing onto Libra's organizing charter because they're concerned about maintaining positive relationships with regulators who have reservations about the project, the people said. Executives at the payments companies believe Facebook oversold the extent to which regulators were comfortable with the project and are concerned about the percept...

Tag: payment

Payment Apps Generate Bigger Gratuities When Asking For Specific Tips Before Service Annoying – The Heck Out Of Users

Major payment firms hesitate to back Facebook’s Libra