How Online Reviews Continue To Confound And Confuse Shoppers
As Yelp turns 20, online reviews continue to confound and confuse shoppers.
For the past 20 years, Yelp has been providing a platform for people to share their experiences at businesses ranging from bars to barbershops. According to the company, in that time the platform has published 287 million user reviews.
There’s a reason review sites like Yelp are so popular. No one wants to spend their hard-earned money on a dud product, or fork over cash for a bad meal. So we’ll seek advice from strangers and use various clues to judge if a particular review is authentic and reliable.
The very first Yelp review was a four-star review of Kabuki Springs & Spa, published on Oct. 12, 2004.
Yelp
But sometimes these cues can lead shoppers down the wrong path. Other times, the reviews are sim...